Sunday, 12 October 2014

What is it like getting Foundation matched at MAC?

I got given a giftcard at by my Manager at work for our department winning a competition in the Company, so when we had our 10% off Beauty and Fragrance last month, I knew that it was the best time to spend my giftcard. I'm a bad beauty bloggers, as I had never tried or owned a MAC foundation before so I thought as I wasn't wasting money if I didn't like it, that it would be the perfect chance to buy one. So, I popped down to my work on my day off (!) and went to the MAC counter and was greeted by a lady who asked if I needed any help. I explained to her that I was looking to get a foundation but as I had never tried a MAC foundation before I had no idea what shade I was. She got me to sit at one of the chairs in front of a large mirror and grabbed a foundation, after we discussed what kind of finish I liked.

I was after an every day foundation and one that was medium to full coverage and that would last well as I was doing quite a few shifts that were quite long (last week I ended up doing a 14 hour shift!) so I would need my make-up to stay in place. I wasn't after a matte finish either, or a really dewey finish so she decided that MAC Studio Sculpt foundation was the best one for me. She then grabbed two shades and took my current foundation off with a face wipe, which I was suprised at, sure at a place like MAC they should take your make-up off with actual make-up remover and cotton wool? (such places like Benefit and Bobbi Brown take it off with that, so I would have thought somewhere like MAC would too?)





She then foundation matched my by place a swatch of both shades on my jaw line and we decided that NW20 looked best on me and that NW15 was a little too light for my skin (which is a first!), she then removed the swatches of foundation and then applied the foundation all over my face with a flat foundation brush - a brush I hate, I've never gotten on with flat foundation brushes as I find no matter how much or less you apply, it will always be streaky.

I said I would take one and happily went to browse the rest of the make-up. I then decided I would treat myself to a new eyebrow powder and I waited for 30 minutes to get some kind of service from someone at MAC - I make eye contact with several assistants but they all just walked away, I then waited in line at the till to get some help, and a lady did help me. I explained what I wanted and she showed me one product and when I said it wasn't exactly the right shade, she said "oh okay, let me know if you need any more help" and walked off.

So I walked off as well, I walked over to Illamasqua where the lady helped me pick our a brow shade, applied it and explained how to use it to it's full advantage as well as showing me a few products that go well with it and I purchased that, instead of making another purchase from MAC.

MACs products are brilliant, but the service is one of the worst considering they are one of the biggest make-up brands going.

14 comments:

  1. I found the same thing with Mac did q post on it ages ago. Was a bit put off xx

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    Replies
    1. I'm really disappointed in their customer service! x

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  2. I find it a bit hit and miss when I go to MAC. Sometimes I get amazing attentive friendly service, and other times I get ignored. It's such a shame as I then don't own much MAC at all!
    How are you getting on with the foundation?

    Ting | www.thetingthing.com

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  3. I hate MAC's service, I always get ignored when I go :( but Illamasqua are brilliant, I agree :D

    Danniella x
    www.famousinjapan.co.uk

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  4. I have never tried service in MAC, however I did go in once to buy something and a member of staff just mindlessly stood where I was trying to get to and would not budge. That put me off so I just left! I think I'd rather buy online or get help from a different company! It really is sad! :(

    Sarah / Sarah Smiles

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    Replies
    1. Yeah, I have found they do like to push you out of the way if they need something! x

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  5. That happens to me sometimes. Mac employees blame it on being understaffed but there's some employees who just don't like helping customers.
    -Liz
    50Shadesoflizxo.blogspot.com

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    Replies
    1. They can't use understaffed as an excuse at my local MAC counter as there is always more than enough staff, and normally are just standing about! x

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  6. Last year I thought that service at mac was great, but from my last few visits I've had quite bad experiences, once I had to wait 30 minutes just to get somebody to get a lipstick for me x

    daisy-drops

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  7. I'm glad you found your foundation shade, but it's such a shame about the service! xx

    Toasty

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Amy xo

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